Contact Us

If you've got a question about any aspect of caring for your pet, our PetCare Team is here to help. Should you wish to speak to us directly, we can be reached on the below:

AU (+61) 1800 732 573

Monday to Friday 9am-4pm (Sydney Time)

  • Select Option 1 for Finance and Accounts
  • Select Option 2 for Ivory Coat Professionals
  • Select Option 3 for Retailer Orders
  • Select Option 4 for Petcare Team – Product, Pet Health & Nutrition
  • Select Option 5 for Cyber Safety
  • Select Option 6 for Head Office Reception

NZ (+64) 0800 738 3663 (Enter Extension 200)

Monday - Friday 9am-3pm


RPF Pet Care

Cyber Safety Update

Cybercriminals have impersonated Real Pet Food Co and are sending emails with suspicious links to companies and individuals. It is a common scam. The Real Pet Food Co will never send you an email requesting you to enter passwords and/or credentials. Nor would we advise you via email that our bank details have changed - they have not. Please always verify any bank account details you receive in an email from us by speaking to us before transferring money. If you are concerned or have received a scam email, you are welcome to contact us using the phone details on our website (not via email or any phone number on the request itself). For more information about cyber security visit the Australian Centre of Cybersecurity website at