Customer Business Manager

Permanent / Full Time|
Posted 4 weeks ago
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We’re a successful and expanding pet food player, born in Australia, now wagging tails worldwide. With consecutive double-digit growth years in all customers, and sales now approaching $0.5bn in Australia alone, we are one of the fastest-growing major FMCG businesses in the country… and are still hungry to deliver more for our customers
This is where you come in...
Reporting to our Head of Sales, you will play a critical role in the development of the overall long-term customer business strategy. You are customer-centric & hungry to drive growth in your customer, ensuring their strategies are incorporated into our own, to develop market-leading business plans grounded in consumer and shopper insights which will ultimately drive mutual growth to develop the category.  With a strong focus on innovation and execution, it's critical that our sales organisation is led by highly skilled and passionate individuals.
The role:
  • Managing the branded portfolio in a top grocery retailer
  • Hybrid of strategy and results-focused execution
  • The internal champion of the customer
  • Accountable to develop and implement a strategic, customer-specific business plan
  • Spear-heading collaborative, cross-functional relationships with your customer
  • Collaborate and influence cross-functionally and be a champion for the S&OP process 
  • Be a coach and lead direct reports; ensure they are developing and have clear growth pathways for their career development
About you:
You’re an ambitious FMCG sales leader with a proven track record of success - you’ve done it before and done it well.  Now you’re motivated to make a real change in a dynamic and fast-paced organisation who is changing the game within the pet food industry.
  • Entrepreneurially spirited; business-oriented and goal determined
  • Customer focussed, and ready to champion their agenda internally to set the strategic direction for long-term mutual growth
  • Obsessed with execution
  • Metrics-driven to make decisions, but having the ability to deal with ambiguity and complex environments
  • Effective collaboration with value chain partners to ensure operational responsiveness to challenges, and alignment with business imperatives
  • Strong Business and Financial Acumen including an understanding of the commercial P&L
  • Proactive Problem Solving – Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
About us:
Real Pet Food Company is an Aussie success story… Using our local ingenuity, we’ve built a reputation for the freshest products you can find. We are unique, serving real, locally sourced and made pet food - wet, dry, fresh, chilled and treats. No one knows pets quite the way we do.
We are a fast-growing, innovative FMCG Manufacturer with strong ethics and a love for keeping it real. Our success comes from having a great team of people behind some of Australia’s favourite pet food with brands such as Nature’s Gift, VIP, Ivory Coat & Farmers Market!
Please note: NO agencies will be considered during this process. We advise you to refrain from submitting unsolicited profiles
Employment type
Permanent / Full Time
Job Functions
Sales & Account Management
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